- Conditions Required
- Verification of Entry
- Change of Address
- Five more days
- Advance Poll
- Voting on Polling Day
- Contributions
- Private intervenor
- Election schedule
- SPECIAL MEASURES
- Voting in domicile
- Voting by electors outside Québec
- Voting by inmates
- If you have difficulties voting
- Adapted documents can be ordered
- Documents in native languages
- Documents for cultural communities
- In case of dissatisfaction
Service statement to citizens
- Our Mission
- Our Products and Services
- Our Commitments
- Response Times
- Returning Officers to Assist You
- Are You Satisfied With Our Services?
- Follow-up on Our Commitments
- To Contact Us
The Chief Electoral Officer and the Commission de la représentation électorale are independent institutions that report directly to the National Assembly.
The mission of the Chief Electoral Officer is to oversee the holding of elections and referendums, to ensure compliance with political financing rules, to guarantee the full exercise of election rights, and to promote the democratic values of Québec society.
The mission of the Commission de la représentation électorale is to draw up the electoral map of Québec and, where required, those of municipalities and school boards, by promoting the consultation of citizens and by assuring them fair and equitable representation.
We mainly offer:
- an information centre that is attuned to the needs of the population;
- a permanent list of electors registration and update service;
- information campaigns to facilitate the exercise of the right to vote;
- opinions, advice and information concerning the application and interpretation of electoral legislation;
- information and training sessions, as well as democracy education activities;
- information on the process of delimiting electoral divisions and electoral districts, in particular on the holding of public consultations;
- assistance to persons wishing to obtain authorization to form a political party or to run for election;
- tools and guides to help the various stakeholders carry out their duties;
- a website that is updated continuously and that offers access to an extensive range of information;
- access at all times to the register as well as to the financial reports and the returns of election expenses of the parties and candidates authorized in Québec;
- brochures, pamphlets, election maps, and electronic slide shows;
- a library, a map library and a historical document centre offering a wide array of election information.
Whether you are a citizen, a representative of a political entity, a candidate running for election, an elected official, or a partner of a municipality or a school board, you are among those to whom we wish to offer the best possible services.
Impartial, Fair and Equitable Treatment
We assure you that:
- neither political allegiance, social status, the geographic origin of the person making the request, nor any other form of distinction will be taken into consideration in the delivery of our services.
A Quick and Courteous Reply
You can count on us to:
- serve you attentively, respectfully and courteously;
- immediately respond to your request or indicate to you the time when we will be able to do so.
High Quality Information
We take all the necessary steps to:
- give you the information you need during general elections — whether it be to allow you to exercise your right to vote or to be a candidate — or during the holding of public consultations;
- provide you with clear and complete information as well as documents written in easy-to-understand language;
- offer you a high quality website with data that are updated on a regular basis.
Easy Access to Our Services
We undertake to:
- offer you telephone information from 8 :30 a.m. to 12 noon and from 1 p.m. to 4 :30 p.m. on week days and provide you with access to our automated telephone services at lunch hour, in the evening and on weekends. These hours will be adapted during election periods;
- call you back on the same day or on the following business day when you leave a message at a time when our offices are closed;
- provide a teletype service for persons who are deaf or hearing impaired; • simplify our rules and procedures.
A Commission that is Accessible and Attentive
To facilitate a strong participation by citizens during the Commission’s public consultation hearings, you can count on us to:
- hold a sufficient number of public consultation sessions at the most appropriate locations;
- do everything in our power to enable individuals to express their views;
- accept all representations, whatever their form, with a minimum of formalism and without imposing time limits.
Confidentiality of Personal Information
We will take all measures required to:
- protect your personal information;
- make sure that the data found on the permanent list of electors will be used only as provided for in the Election Act.
To ensure that their commitments are respected, the Chief Electoral Officer and the Commission de la représentation électorale will make all of their personnel and partners aware of how to continue offering high quality services to all citizens.
We are committed to respecting the following time limits:
Our Telephone Services| Maximum time before talking to an attendant | 2 minutes |
| Reply time after leaving a message | Telephone call the same day or the following business day |
| Time limit for obtaining a reply to a letter sent by mail or by fax | 10 business days If we cannot respond to your request within the stipulated time limit, we will indicate to you when we will be able to do so |
| Time limit for obtaining a reply to a letter sent by e-mail | Sending of an acknowledgment of receipt on the same day or on the following business day If we cannot respond to your request within 10 business days, we will indicate to you when we will be able to do so |
Counter Reception
| Maximum waiting time when you come to our offices | 5 minutes |
Requests for Access
| Time limit for obtaining a reply to a request for access | 20 days maximum (as set out in the Act respecting Access to documents held by public bodies and the Protection of personal information) |
Returning Officers to Assist You
During a provincial election or referendum, the Chief Electoral Officer benefits from the expertise of returning officers in each of the electoral divisions. These individuals ensure that the poll unfolds smoothly. During an election period, they can respond to your needs and answer most of your questions.
Are You Satisfied With Our Services?
If you have comments to make or if you are dissatisfied with our services, we ask that you contact us by telephone, mail or e-mail. Our contact information is indicated at the end of this brochure.
Complaints will be forwarded to the Secretary General, who will process them confidentially. No later than the following business day, a member of the Secretary General’s department will call you. If we are unable to reach you, we will send you an acknowledgment of receipt asking you to contact us.
You will receive a clear and detailed reply within a maximum of 20 business days following receipt of the complaint. However, this time limit may be modified during an election period considering the requirements of the situation.
The Chief Electoral Officer and the Commission de la représentation électorale intend to do a regular follow-up on their service statement to citizens. To support its implementation, a plan to improve services to citizens will be prepared on a yearly basis.
The results obtained concerning these commitments will be made public in our Institution’s annual management report. This report may be consulted on the website of the Chief Electoral Officer.
Chief Electoral Officer
La Commission de la représentation électorale
Information Centre:
418 528-0422
Toll-free in Canada and the U.S.:
1 888 ELECTION (1 888 353-2846)
Fax:
418 643-7291
Toll-free in Québec:
1 866 225-4095
E-mail:
info@electionsquebec.qc.ca
Telecommunication apparatus for
the deaf or hearing impaired (TTY):
418 646-0644
Toll-free in Québec:
1 800 537-0644
Head Office:
Édifice René-Lévesque
3460, rue de La Pérade
Québec (Québec) G1X 3Y5
